LAB ENGLISH TERMS AND CONDITIONS – LATEST VERSION 8 MARCH, 2024
Transparency is a fundamental value for LAB English AB (“LAB”). Therefore, for the purpose of clearly defining how LAB works, and what a client can expect from our services, we have set out the following terms applicable to our services.
The terms and conditions apply to all our services. By entering into an agreement with us, you are deemed to have read and agreed to the provisions set forth herein.
1.1 A booking may be confirmed by email, or by other means, in which the offer price has been accepted by a client or a client’s representative, or when a booking has been accepted by payment of an invoice in the event of a new course or a new cycle of sessions (the “Course”) irrespective of any difference that may exist with any previous duration or subject matter.
1.2 Invoice(s) may be issued for the whole Course within 30 days of the first Session being booked or upon completion of a consultation, translation, or proofreading task (the “Assignment”).
1.3 The due date for payment of an invoice is 15 days unless otherwise agreed.
1.4 LAB does not apply additional booking fees, for example, a registration fee. However, any additional participants to a Course shall pay the amount paid by the other participants (divided by the number of hours of the Course and multiplied by the hours remaining on the Course).
Participants must ensure that their level of English is of the required level for the Course. On payment of a fee, LAB can test the language level of prospective participants if requested by a client.
3.1 Cancellation of a Course is to be communicated, preferably by email, to the trainer by solely the client company or a Course participant.
3.2 A Course may be cancelled, with no requirement to pay, only prior to the issuance of LAB’s invoice. In the event that a course is cancelled for any purpose after the issuance of LAB’S invoice, a credit invoice will be issued along with a new invoice for 50% of the cost of the Course.
3.3 An invoice is deemed to have been issued upon it being sent to the client or Course participant.
3.4 A session can be rescheduled solely in the event that cancellation is made no less than 24 hours prior to the commencement of that session.
3.5 A rescheduled session is to take place by Teams or other collaborative application used by the trainer.
Training is to take place either on the premises of the Client or by a collaborative application, for example, Teams.
Audio recording, video recording, photography or screenshots, in whole or in part, by any participant and for any purpose is strictly prohibited.
- Intellectual property
7.1 LAB has the sole and exclusive rights to the material used at all material times during the duration and thereafter as well as with regard to feedback and follow-up material produced by LAB.
7.2 At no time is LAB’s material to be used, or to be deemed as legal or financial advice. The opinion of an advocate or financial adviser is always strongly recommended by LAB.
7.3 Courses as a whole, as well as all materials, images, text (other than user information), illustrations, the trainer’s voice, designs, icons, photographs, videos, audio signals, structure, layout, “look and feel” and other elements, for example, labelling of concepts including but not limited to our concept of butler words, the Germanic and English language snails (the “Content”), is protected by copyright, trademark, and other intellectual property laws and international conventions. Unless otherwise stated, all worldwide rights, titles and interests in and regarding Content are owned or licensed by LAB and/or its commercial partner Communicoach AB.
7.4 LAB grants the participant(s), a limited, non-exclusive, non-transferable right to use our course material for personal benefit only. Under no circumstances is the Content to be transferred, in whole or in part, to any third person even third persons working in the same company/law firm that is not attending the course.
7.5 Permission is granted to a participant to print hard copies of the Content for their own personal, non-commercial use or to maintain a soft copy for personal use only in accordance with 7.4 above.
7.6 Under no circumstances is Content, in whole or in part, to be circulated to, forwarded to, copied to any person(s) that is not a participant unless prior written consent is granted by LAB.
7.7 Under no circumstances shall a participant at any time: (i) permit others to copy, adapt, display, distribute, publish, disseminate, transmit, store, sell or use the Content for others purposes or in any manner other than as intended, or expressly approved in writing by LAB; (ii) attempt to copy, reproduce, upload to any form of social media channel or intranet of the client company, disassemble, modify, destroy, tamper with, or decompile any of the Content; (iii) assign, sell, sublicense, lease or otherwise transfer the right to use the Content; (iv) attempt to gain unauthorised access to content of other courses and seminars held by LAB.
7.8 LAB specialises in Courses in the Core Subjects and additionally in the provision of translating and proofreading services.
7.9 Further to LAB’s expertise regarding professional English courses and seminars, we also are specialised in the translation and proofreading field. In the event that LAB translates or proofreads material for a client which is not in the public domain, for example, a business strategy, a legal opinion, a letter of advice, a statement of case, an inter-group financial report, a patent application, recruitment policy, a contract, marketing campaign etc, the intellectual property rights of such material shall remain exclusively with the client that has engaged LAB English for such sensitive work.
7.10 The translation of a document which is in the public domain is the intellectual property of both LAB and a Client as individual entities (‘Individual Title‘) and not as joint owners of such intellectual property, and each party may exercise the right to use the Individual Title conferred as they deem fit. Examples of such documents include annual reports, an Act of Parliament, a public court’s decision etc.
- Invoicing
8.1 If LAB agrees to invoice by way of your invoicing system or that of a third party, we cannot be held liable for loss of information or dissemination of information in invoices to unauthorised persons after we have transferred information to the system used by the client.
8.3 Unless otherwise agreed, invoices fall due 15 days after the invoice date.
8.4 LAB’s invoices will be addressed to the client. Each invoice states the due date for payment. In the event of non-payment, interest on arrears will be charged from the due date until payment has been received in accordance with applicable law.
9.1 LAB is a controller of personal data provided and obtained in conjunction with the provision of courses or seminars, and other language-based services, including the preparation and administration in connection therewith. All processing of personal data is performed in accordance with current data protection legislation. Kindly refer to LAB’s ‘Privacy Statement, by clicking here, for more information on how LAB processes personal data.
12.1 LAB communicates with clients and other parties in a variety of ways, including email and video conferencing. Notwithstanding that these are effective means of communication, they may involve risks for which we cannot accept any liability. Kindly notify LAB if you would prefer an alternative form of communication.
12.2 Our spam and virus filters and security arrangements may sometimes reject or filter out legitimate emails. Accordingly, a representative of a client company/law firm or participant(s) should follow up important or unanswered emails by telephone or text.
12.3 LAB takes reasonable measures to ensure that a good level of information security is maintained, however, no system is 100% secure. LAB therefore accepts no liability for loss or damage deriving from LAB’s use of security structures and services.
- Grievances
13.1 LAB is strenuously committed to ensuring that a client is satisfied with LAB’s services and that LAB meets a client’s expectations of LAB. If, for any reason, you are dissatisfied or have a grievance, you should notify your trainer directly.
- Amendments
14.1 These terms may be amended by LAB from time to time. The latest version is always available on our website. Amendments to the terms and conditions will become effective for all new courses, seminars and, translation, and proofreading assignments after the amended version has been published on the website.
14.2 Material amendments to these terms will be dated at the top of this page. Aesthetic and web design alterations will not be dated and neither will errors of a non-material typographical nature.
- Confidentiality
15.1 LAB is aware of its clients need for confidentiality, and is also aware of the various codes of conduct of professional bodies, for example, the Swedish Inspectorate of Auditors, the Swedish Bar Association etc. Therefore, a client’s confidentiality is deemed by us to be of paramount importance at all times.
- Governing law and dispute resolution
16.1 These terms and all matters concerning them are governed by and are to be construed in accordance with Swedish substantive law, and the method of dispute resolution is by way of mediation.